Why use Andy’s Kars?
The friendly family atmosphere that our customers experience is always warmly welcomed as is the free advice that is given with a smile. Our motto is ‘honest advice with a smile, we go the extra mile’ – this means that we never forget our customers are our income, we always respect our customers and treat them the way we would like to be treated ourselves.
We always assist wherever possible, attending minor local breakdowns in attempt to keep the customer mobile where possible. The fitting of bulbs, wiper blades and batteries are in most cases fitted free of charge, and when a battery is fitted a charge rate check is carried out free also. We check tyre pressures free of charge when requested. If we are asked we will wash your car free, when it is having a full service or a major repair. We also assist when asked in the completion of car tax and insurance paperwork free. We feel that these small gestures go a long way to assist our customers wherever we can.
Our main belief is that it is the customer’s money that is being spent and therefore it must be their choice to spend it. We pride ourselves in giving the best possible advice, making the customer aware of what is needed and what the costs will be, and then letting them decide whether to go ahead. We also advise of urgent and non urgent repairs required accordingly to allow for future budgeting. When estimates are requested we now have a DVLA link which gives us the complete vehicle details, from the registration number, which saves the customer having to find out engine sizes etc., and also makes estimating much more accurate.
We are members of the good garage scheme, which means we do ask our customers to fill out a questionnaire and from time to time we carry out surveys to ask our customers for their comments on their experiences in dealing with us, “how they felt they were treated” and “how can we improve our methods and services”, the feedback we receive always shows a good response. A copy of the last survey is held in the main office should anyone wish to view the comments made by our customers.