Customer Satisfaction & Monitoring Process
To monitor and measure our services and customer satisfaction we use Motor Codes and The Good Garage Scheme.
Motor Codes is part of the Motor Industry Code of Practice. The Motor Industry Code of Practice for Service and Repair commits garages to an open, transparent and fair way of doing business. On your invoice will be a sticker with a website. We ask customer if they could take the time to fill in the online survey or free post survey available in reception, being as honest as you can about the service you received.
The Good Garage Scheme is a scheme set up to monitor garages performances, by way of tick box return cards and the website. The return cards are handed out with every invoice, customers are ask if they would mind filling them in and being as honest as they can. The cards are then send to Forte who monitor the responses and advice us if there is any points we need to address.