Our customer satisfaction and monitoring processes

To monitor and measure our services and customer satisfaction we use Blue Warthog Marketing and The Good Garage Scheme.

Blue Warthog Marketing carry out one to one customer satisfaction questionnaires and market research. With the one to one questionnaires, we send a list of customers' we have had in any given month with their contact telephone number. Blue Warthog Marketing will work their way through the list. All filled in questionnaires are returned to us for analysing. Should anyone wish to be removed from our mailing or telephone list, they should notify a member of the reception staff, this request will be carried out immediately.

The Good Garage Scheme is a scheme set up to monitor garages performances, by way of tick box return cards and the website. The return cards are handed out with every invoice, customers are ask if they would mind filling them in and being as honest as they can. The cards are then send to Forte who monitor the responses and advice us if there is any points we need to address.

Blue Wart Hog Marketing 0870 445 0515 or info@bluewarthog.com

www.goodgaragescheme.com