In The Workshop
As we are friendly, open, professional mechanics in Cambridge we just want you know what to expect when you bring your vehicle in to be fixed we want to explain our process.
After you have booked in your vehicle with Emma or Jan, the day before it comes in a manual and computerised job card are formed, any parts that are known to be needed i.e. service kits are ordered so that they are here waiting for your vehicle.
On the day your vehicle is booked in, you will be asked to fill in any contacted details on the job card, confirm the work it has come in for and sign to confirm that you agree to our terms and conditions, including paying on collection of the vehicle. This is also where you will be asked to hand over your keys. A tag is placed on your keys with your registration so we know what vehicle they relate too.
Your vehicle will go into the workshop and a safety check will be carried out including lights, levels and bodywork condition are checked. Any defects found will be noted on the manual job card. The vehicle will then go onto the ramp for the requested work. Should any additional items be found that require attention as soon as possible, they will be written on the manual job card and the job card passed to reception. Emma or Jan will then get prices and available of the parts needed and ring you with an estimate of the work requested and the additional work needed.
Should you wish to go ahead with the additional work, Emma or Jan will get the parts arrange and notify the workshop so they can carry on. If you wish to hold off the additional work Emma or Jan will notify the workshop to complete the original work and let you know once it is ready to collect. They will print off an estimate so that you have the rough figures, when you are ready to have the work done.
Once the work is all completed the vehicle is road tested and Quality Control checked, this is carried out by either Andy or Russell.
The computerised job card is then updated from the information of the manual card and turned into an invoice. You will then receive either a text; email or telephone call to notify you that the vehicle is all ready for collection.
On your invoice there will be advices, these are items that the workshop had noted to either keep an eye on or will need attention within a set time. They should be listed under the following heads so that you can budget for the future potential needs of your vehicle.
• Work that is required for MOT
• Work that is required as soon as possible
• Work that requires attention within a month or so
• Work that is required by next service or MOT
• General advice.