Quality Of Service Policy
Proud of our Past – committed to the Future
In our Quality of Service Policy we believe it is important that we all abide by our five golden rules in order that our Company provides our customers with a professional and quality service, second to none, enabling us to continue to grow and prosper in the future.
If we don’t look after the customer… Someone else will.
Nothing is gained by winning an argument, but losing a customer.
Always deliver what we promised, if in doubt – under promise and over deliver.
Always treat customers as we ourselves would like to be treated.
The reputation of the whole Company is in the hands of every individual.
We pride ourselves on our strong beliefs in customer service.
We set our standards to achieve this, higher than most.
We look to achieve 100% customer satisfaction where possible through applying the policies and procedures, agreed to within the British Standard PAS80, and the care and understanding of our customer’s needs. This is also monitored by The Good Garage Scheme and may be revised from time to time to make sure we meet our customer’s needs.