Vehicle repairs

Any repairs that are found to be necessary are reported to the customer with the necessary breakdown of costs for authorisation before such work is carried out.

We do not believe that the customer should get a surprise bill at the end of the repair and should always be kept informed of progress and amendments at each stage of repair work.

We also try to obtain the best prices from a wide range of suppliers to achieve the best value for money for our customers.

Please note that the cheapest priced part does not always mean the best value for money. This is why we do not try to be the cheapest but we do try to be the best value for money.

We firmly believe in overall car care for the whole car and not just the driver.

Disposal of old parts
Parts that have been replaced during any repairs are always available for 24 hours after collection of your vehicle at which time they will be disposed of.

Please could we ask for your assistance in enabling us to dispose of replaced parts quickly, by requesting them at time of collection of the vehicle. This will also avoid the risk of us disposing parts before you ask to see them.

Please may we make you aware that we have an open door policy and you can also request, at any time during a repair, to come in and view what is being done to rectify the faults with your vehicle. For Health & Safety reasons this must be requested through reception

These options are available to clarify where, and on what, your money is being spent, as it is important to us that we meet the required repairs to your vehicle at a reasonable cost, and with your knowledge of all that is happening to correct the faults with your vehicle.