Terms and Conditions
Consumer transactions nothing herein contained is intended to affect, nor will it affect a customer’s statutory rights under the supply of goods and services at 1992 and the unfair contracts act 1977 or any amendment thereof.
An estimate given for the repair shall be provisional and will be subject to variations in the price of parts or materials between the date of estimate and the date of repair. It will also depend on further work or parts which are found to be necessary – subject to the conditions overleaf on further work which is required. A charge may be made for an estimate.
Any VAT shown on the estimate is at the rate in force at the time the estimate was prepared. The VAT charged on completion of the repair will be the rate applicable at that time.
The repairer reserves the right to refuse to carry out any work on the vehicle which in his opinion, he considers to be unroadworthy, or work which would make the vehicle unsafe.
He may refuse to carry out work which might have a detrimental effect on other parts of the vehicle.
The company will only release the vehicle to the customer after repairs are completed, unless it is requested by the customer to release the vehicle to the customer’s agent.
If the vehicle is not collected, or arrangements are not made for its collection after completion of the work has been notified in writing, daily storage charges at the rate applicable at the time of expiry of the said notice, may be imposed as if the vehicle repaired had been left for storage. This may also apply if authority to proceed is not given within a reasonable time of an estimate having been submitted.
6. ADAPTATIONS AND SPECIAL ORDERED PARTS
All adaptation parts; kit and specially ordered parts including vehicle specific non stock components must be paid for at time of placing the order or giving authorisation to install/replace the parts. Should you cancel the order before installation this money will not be refunded as parts; kit will not be able to be resold on.
Unless other arrangements have been agreed, all repairs must be paid for in full before collection. In the case of account customers invoices must be paid by the 20th of the following month of invoice.
The repairer has the right to hold a vehicle after the completion of its repairs until such time as the account is paid in full.
9. UNCOLLECTED GOODS
The repairer may exercise his rights as regards uncollected goods under the torts(Interference with Goods) Act 1977 and if the goods are not collected when the work is completed, or before any notice to that effect expires, the repairer may proceed to sell the goods subject to any notice under the Act.
In this event, the vehicle will be sold at best market price and after deduction of the cost of the repair, plus other charges and expenses in connection with the sale, the balance will be returned.
It may be necessary for the repairer to sub-contract all or part of the work to other competent repairers.
11. REPLACEMENT PARTS
All parts replaced, other than those exchanged for replacement parts, or those subject to warranty claim become the property of the company unless the customer requests their return prior to commencement of repairs.
Where new paintwork is required and the metalwork is found to be rusted, every possible reasonable precaution will be taken to prevent such rust penetrating after completion of painting, but no guarantee can be given in this respect. If partial paintwork is required, every endeavour will be made to match the existing colour scheme, but no guarantee can be given of perfect colour match at this time or after.
The repairer will do his utmost to complete the repair by the date and time requested, but cannot accept any responsibility for delay, resulting from the non or late availability of spares, or other reasons beyond his control. Any delays caused through a delay in a decision making, for example waiting on an insurance company’s decision or inspection we reserve the right to charged for.
a) The repairer will take reasonable care of the vehicle, while in his custody. This duty does not extend to items of personal property or business goods left in the vehicle. Customers should therefore ensure that valuable items of personal property or business goods are removed from the vehicle prior to commencement of repairs.
b) Where by agreement with, or on the instructions of the customer, the vehicle is left outside the repairers premises, before or after normal business hours, on an unfenced part of the said premises, any risk or loss or damage occasioned will be the customers responsibility.
All customers have the right to cancel an appointment at anytime subject to the following points;-
a) We reserve the right to charge for any out of pocket loses arising from the cancellation. For example the purchase of parts required that can not be returned. We will however minimize any loses and confirm this in writing.
b) Storage charges will be applied as necessary
Should we the garage need to cancel an appointment due to no fault of ours an alternative appointment will be offered at the earliest opportunity. The company will not except any liability of costs for the cancellation.
The repairer will guarantee all repair work against failure due to faulty materials or workmanship for a period of three months or 3,000 miles, whichever first occurs, provided that the vehicle is taken back to, or a third party repair is authorised by the repairer.
Where parts are covered by a manufactures guarantee the manufacture procedures and length of cover will be enforced. This does not seek to affect your statutory rights.