How your vehicle progresses through the workshop

From the diary transfer all information to the job card by hand. Highlight in yellow any areas that need to be completed i.e. addresses, telephone numbers, email address etc. On computer enter registration number and do a VRM check on the vehicle and complete the information this gives you i.e. the chassis number etc. Highlight any vehicle information that needs to be completed by the mechanic. Look up on auto data the service intervals and cam belt replacement intervals and complete this on the job card too. Also enter tightening torques for sump drain bolt, spark plugs and road wheels.

Complete details of work requested to be done. This must be signed by the customer on arrival to give us written authority of work requested. Enter the date/time required by customer. Order parts as necessary for servicing. Put in end grey rack for Richard (Workshop Foreman) to distribute the day's work to the mechanics.

When workshop staff is carrying out the servicing etc., they should enter any advices for additional work needed in order for this to be quoted and authority obtained to continue or rebook as necessary. Work done should be listed on the left hand side of the back of the job card, and advices should be listed on the right hand side of the back of the job card.

Office staff should enter the time allocated for each job on the front against the job, and the mechanic should enter the time taken to do the job with their initials in the space provided on the front of the card.

When advising a necessary repair as an immediate advice, workshop staff must give as much information as possible for the correct component to be ordered, i.e. brake discs - are they solid or vented, how many studs does the wheel have and what make are the callipers or pads. When entering tyre sizes, the make is also required.

In order to inform the customer of the importance of advices all advices should be prioritised as follows:
F = item is MOT failure
1 = item requires attention as soon as possible
2 = item requires attention within a month or so
3 = item requires attention by next service
A = general advice/observation, item to be monitored

Emissions test results must be entered onto the job card along with details of tyre pressures and any necessary adjustments and tyre tread depths.

When the mechanic has completed the job, the job card will have a description of work done, the time taken entered and initialled by mechanic. This will then be left in the grey rack outside the office door awaiting a Quality Control (QC) check. A QC check will then be carried out by a senior member of staff at which time the relevant QC sheet will be completed and the job card signed by the person carrying out the QC. When this has been done the job will be invoiced and the vehicle released.